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If you believe there is risk to life and property, contact Emergency Services on 000.
If you are unsure as to who your local network service provider is, then please contact WINenergy on 1300 791 970 or 03 9822 4055.
Or you can go direct to your local network service provider/distributor. Below are the emergency contact details for the various ones used by WINenergy for the supply of electricity and gas.
AGL
Covers NSW, SA and the north-west suburbs of Melbourne.
| NSW Faults & emergencies | |
| gas NSW | 131 909 |
| electricity NSW (Integral Energy) | 131 003 |
| electricity NSW (Energy Australia) | 131 388 |
| electricity NSW (Country Energy) | 132 080 |
| SA Faults & emergencies | |
| gas SA (Origin Energy) | 1800 808 526 |
| electricity SA (ETSA) | 131 366 |
| VIC Faults & emergencies | |
| gas VIC | 132 771 |
| electricity VIC (AGL Sales Pty Ltd) Melbourne's south eastern suburbs and the Mornington Peninsula. |
132 099 |
| electricity VIC (AGL Sales Ltd) Melbourne's northern and south western suburbs. |
131 626 |
Alinta
Covers the eastern and southern surburbs of Melbourne.
| Faults & emergencies | |
| gas VIC | 132 691 |
| electricity VIC | 132 099 |
| gas & electricity WA | 131 352 |
CitiPower
Covers the Melbourne central business district and inner suburbs.
| Faults & emergencies | |
| electricity VIC | 131 280 |
Powercor Australia
Covers western Victoria.
| Faults & emergencies | |
| electricity VIC | 132 412 |
TRUenergy
Covers Eastern Victoria
| Faults & emergencies | |
| gas VIC | 132 083 |
| gas SA | 1800 808 526 |
| electricity VIC | 131 799 |
| electricity SA | 131 366 |
What should I do if there is a gas leak?
If the smell is coming from an appliance inside your home, or from pipework near the gas meter, turn the natural gas meter handle to the off position and phone your local plumber / gas fitter immediately. (If you are renting, you should contact your estate agent first).
If you think the smell is coming from the meter, or if you can hear a hissing sound at your meter, phone the appropriate number above, 24 hours a day, 7 days a week.
What should I do if the electricity suddenly fails?
First check to see if yours is the only property affected. If neighbouring properties are also affected, phone the appropriate number above, 24 hours a day, 7 days a week. If the powerlines are down, or if anything has fallen on them, keep well away.
If only your property is affected, first check the mains switch in your fuse box. If a single appliance is affected, check that it is properly assembled and connected. Check the powerpoint by plugging in a hair dryer or table lamp to make sure there is power at the point.
If you have an electrical fault in your house or with appliances, do not try to fix it yourself. A licensed electrician should do this.
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