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Energy industry codes & guidelines
The sale of energy in Australia is covered by a range of laws, codes, regulations, guidelines and consumer protection legislation. Below is a list of the regulations and agreements that you may need to know about.
New South Wales
- Energy Marketing Code of Conduct — June 2002
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South Australia
- Energy Retail Code — March 2004
- Energy Marketing Code — March 2002
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Victoria
- Energy Retail Code — August 2004
- Energy Marketing Code — October 2004
- Electricity Distribution Code — January 2002
- Interim
Operating Procedure
— Compensation for Wrongful Disconnection — May 2005 - Electricity
Industry Guideline 4
— Accounts Collection Cycle — June 1997 - Essential Services
Commission Guideline 10
— Confidentiality & Informed Consent — Electricity & Gas — May 2002 - Electricity Industry
Guideline 13
— Greenhouse Gas Disclosure on Electricity Customers' Bills — October 2002 - Gas Distribution Code — December 2002
- Gas Industry
Guideline 1
— Credit Assessment — May 2002
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